Thank you for always using the official Bonaventura online store.
Here is information regarding shipping and customer inquiries during the 2026 Golden Week holiday period.
【About Shipping】
During the Golden Week period (April 29, 2026 to May 6, 2026), orders will be accepted as usual on the online store.
- ・For standard orders
- Ships within 1 to 3 business days after ordering
- ・For orders that include engraving
- Ships in about 7 business days after ordering (excluding weekends and holidays)
*Due to expected congestion during the holiday period, we may not be able to deliver on the requested delivery date. Please understand this in advance and place your order as early as possible.
【About Inquiries】
Customer Support (phone, email, LINE, and LINE Gift) will be closed during the period below.
■Customer Support Closed Period
- ・April 29 (Wed, Holiday)
- ・May 2 (Sat) to May 6 (Wed, Holiday)
*We will be open as usual on April 30 (Thu) and May 1 (Fri).
*Only the chat customer service will remain open without interruption during the Golden Week period.
We will respond to inquiries received during the closure starting on May 7 (Thu) in the order they were received.
It may take longer than usual, and we appreciate your understanding.
Shipping standards differ for external marketplaces such as the Amazon official shop, Rakuten Fashion, and ZOZOTOWN.
Please check with each shop for details.
