Contact us
The phone line may be busy and it may be difficult to connect.
If you are in a hurry, please use our manned chat support.
Manned chat support
We are available on weekends and holidays, so you can use it anytime. Our expert staff will answer your questions and consultations in real time.
We will respond promptly during business hours (9:30-22:00). We will respond smoothly even if you are in a hurry.
We respond to all product inquiries and after-sales support/repair questions.
*You can also start a chat from the icon at the bottom right of the screen
FAQ
For frequently asked questions, please click here
Click here to cancel/return/exchange your order
For inquiries regarding repair requests, please Click here
Other ways to contact us
Official LINE: 9:30-22:00 including Saturdays, Sundays, and holidays
(Click here to register as a friend)
Telephone 050-3172-1625: Weekdays 10:00-17:00
The phone line may be busy and it may be difficult to connect.
If you are in a hurry, please use our manned chat support.
Contact form
Weekdays 9:30-18:00
It may take up to 5 business days for us to respond.
If you are in a hurry, please contact us using the chat support above.