Cancellation/return/exchange

Orders can be canceled except in the following cases. We apologize for the inconvenience, but please contact us using the cancellation/return request form.

・If more than an hour has passed since your order
・If it has already been shipped
・Customized made-to-order products
・Cancellation of only some of the products
・If the product page states that they are not eligible for returns or exchanges


Cancellation/Return Request Form

*You cannot contact us using this form for purchases on Rakuten Market or Amazon. We apologize for the inconvenience, but please contact us via the inquiry form on each site or our inquiry form. Please note that if you purchased from Amazon and the shipping source is the seller, please be sure to contact us using our contact form instead of Amazon.

We are unable to accept any changes to your order after it has been confirmed (adding products, changing colors/sizes, changing addresses, applying coupon codes, wrapping, etc.).
Please contact us using the form below to cancel and then place your order again.

*Please note that you cannot inquire about purchases on Rakuten Market or Amazon using this form. We apologize for the inconvenience, but please contact us via the inquiry form on each site or our inquiry form.

We do not accept exchanges due to errors in the size or color of the order.
We accept returns, so please apply for a return within 7 days after receiving the product. (Applications cannot be made after 8 days after receiving the product.) *Applications cannot be made for orders that include items that are not eligible for return. Please contact us using the contact form.

Cancellation/Return Request Form

To request a return, you will need your order number and shipping postal code. Please follow the instructions.

The following products are not eligible for return.

・If there is no complaint or application within 7 days after receiving the product
・If more than 30 days have passed since receiving the product
・Product that has been used or has been coated with leather cleaner
・If the product is damaged, soiled, or lost
・Product that has odors, stains, or scratches in the customer's hands
・Products (including boxes and accessories) that when returned to us are in a significantly different condition than when delivered
・Made-to-order products with engraving, customization, etc.
・Gift wrapping
・If the product page states that the product is not eligible for returns or exchanges

*For purchases on Rakuten Market or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us via the inquiry form on each site or our inquiry form.

We apologize for the inconvenience.
If the delivered product is damaged, soiled, defective, incorrect, or incorrect in quantity, please contact us using the form below within 7 days after receiving the product.
*You cannot apply for orders that include items that are not eligible for return. Please contact us using the contact form.

Cancellation/return request form

Please note that your order number and shipping address are required at the time of request, so please check your order completion email or shipping completion email.

*You cannot inquire about purchases on Rakuten Market or Amazon using this form. We apologize for the inconvenience, but please contact us via the inquiry form on each site or our inquiry form.

If you have purchased an eligible bag or belt, and wish to return it after considering it, please apply for a return within 7 days of receiving the product. (Requests cannot be made after 8 days after receiving the product)
Please use the form below to select [Free return shipping service [for bags and belts]] from the reason for return item, and then let us know the reason for your return in the notes section.
*You cannot apply for orders that include items that are not eligible for return. Please contact us using the contact form.

Cancellation/Return Request Form

To request a return, you will need your order number and shipping postal code. Please follow the instructions.

The following products are not eligible for return.
・Products that show signs of use
・Products that have been delivered for more than 7 days
・Products other than bags and belts that were ordered together
・For engraving service orders

*Please note that you cannot contact us using this form for purchases on Rakuten Market or Amazon.
We apologize for the inconvenience, but please contact us via the inquiry form on each site or Our companyInquiry form.