BONAVENTURA CUSTOMER HARASSMENT POLICY

We recognize that unreasonable and malicious requests and behaviors by customers are serious problems that damage the personality and dignity of our employees and related parties (hereinafter referred to as "our employees, etc.") and lead to a deterioration of the working environment.
In order to respect the basic human rights of our customers and our employees, etc. and provide sustainable and fulfilling products and services, we have established the following customer harassment policy.

1. Our definition of customer harassment

This refers to requests and behaviors from customers that lack the appropriateness of the request, or that, even if the request is appropriate, the means and manner of realizing the request are socially inappropriate, harming the working environment of our employees, etc.
Specifically, this includes, but is not limited to, the following against our company or our employees, etc.

(Examples of customer harassment)

Threatening, intimidating, threatening or other intimidating or violent behavior

Insulting, derogatory remarks, and other abusive language

Speech that damages or suggests defamation or credibility

Discriminatory behavior, sexual remarks, stalking, obscene behavior

Photographing or recording without permission, or using or distributing images, videos, audio, etc. without permission

Acts that violate privacy

Excessive requests for services, such as requests that go beyond the scope of the services provided by our company

Complaints without reasonable grounds , punishment, apology, or other demands

Repeated requests or complaints, such as phone calls, chats, staying at the store, or multiple visits, that restrict or scold for long periods of time

Behavior that suggests or induces suicide or self-harm

Defamation, unilateral or excessive contact on social media or the internet

Unilateral or excessive contact with our brand advisors or official chats

Other acts that cause physical or mental stress to our employees, etc., or acts that the company determines will cause significant disruption to the working environment of our employees, etc.

2. Dealing with customer harassment

If the company determines that a customer's requests or behavior constitutes customer harassment, the company may refuse to do business with the customer and may completely suspend the provision of our warranty services and other company services.
Furthermore, if we determine that the behavior is malicious, we will cooperate with the police, lawyers, etc. as necessary and consider appropriate measures, including legal action and criminal proceedings against the customer.

We appreciate your understanding and cooperation.

Supplementary provisions; enacted on September 1, 2024