BONAVENTURA Customer Harassment Policy

Our company recognizes that unreasonable and malicious demands and behavior from customers are serious problems that damage the character and dignity of our employees and related parties (hereinafter referred to as "our employees, etc.") and lead to deterioration of the working environment.
In order to respect the fundamental human rights of our customers and employees, etc., and provide sustainable and fulfilling products and services, we have established the following customer harassment policy.

1. Our definition of customer harassment

Among requests, words and actions from customers, the content of the request lacks validity, or even if the content of the request is reasonable, the means and manner in which the request is realized are inappropriate in terms of socially accepted standards, and the work environment of our employees, etc. is harmed.
Specifically, this includes, but is not limited to, the following against our company or our employees.

(Example of customer harassment)

Intimidation, intimidation, intimidation, and other coercive or violent behavior

Insults, derogatory remarks, and other abusive language

Words and actions that damage honor or credibility or suggest it

Discriminatory speech, sexual speech, stalking, obscene behavior

Acts of photographing and recording without permission, acts of using or disseminating images, videos, audio, etc. without permission

Acts that violate privacy

Excessive service requests, such as requests beyond the scope of our prescribed services

Unreasonable complaints, punishments, apologies, and other demands

Repeating the same request or complaint over a long period of time, such as by calling, chatting, staying in the store, or visiting the store multiple times, etc., resulting in prolonged restraint or reprimanding

Words and behavior that suggest or induce suicide/self-harm

Slander, unilateral/excessive communication on SNS or the Internet, etc.

One-sided/excessive contact with our brand advisor/official chat

Other acts that cause physical stress or mental stress to our employees, etc., or other acts that our company deems will cause an unacceptable degree of hindrance to the work environment of our employees

2. Response to customer harassment

In the unlikely event that our company determines that a customer's request or behavior constitutes customer harassment, we may decline all transactions and completely suspend the provision of our warranty-related services and other services.
Furthermore, if we determine that the violation is malicious, we will consider appropriate measures against the customer, including legal measures and criminal proceedings, in cooperation with the police, lawyers, etc. as necessary.

We appreciate your understanding and cooperation.

Supplementary Provisions; Established on September 1, 2024