BONAVENTURA's corporate vision
The brand's journey began with high-quality leather
BONAVENTURA means "good fortune" in Italian. This name contains our deep desire to "bring good fortune to all our customers" and "be a presence that creates and shares happiness."
Our manufacturing began with smartphone cases, an essential part of lifestyle. The texture and color of high-quality leather, and the simple and sophisticated design. The smooth feel that fits in your hand and the rich fragrance that only high-quality leather has. With the desire to bring the sense of happiness that these products create to as many customers as possible, we began product development and sales in 2013.
In order to deliver the highest quality products, we traveled around Europe from our base in Milan in search of superior materials and manufacturing methods. We built relationships of trust with tanneries that are highly regarded by the world's top brands for quality, technology, and environmental considerations, and partnered with artisans with outstanding skills. By combining Europe's finest materials with sophisticated craftsmanship, we have created products that combine beauty and functionality.
In addition, we have opened physical stores and online stores so that customers can touch the products directly and experience the world of the brand. BONAVENTURA's distinctive feature is that it provides a special shopping experience along with detailed support.
BONAVENTURA's Mission
Listen to the voice of each and every customer, and create good fortune and happiness
"We want to respond sincerely to even the voice of a single customer." This is the philosophy we have held above all else since our founding, and it is one that will never change. Our mission is to bring good fortune and create happiness to as many customers as possible. To realize this philosophy, BONAVENTURA values the following three elements.
Product creation: Providing sophisticated items made with the finest materials and techniques at reasonable prices
We have partnered with tanneries and skilled craftsmen of outstanding quality, and are based in Milan, Italy, with an atelier in Florence, a city with a proud tradition of craftsmanship. We combine the finest European materials with Italian craftsmanship to create products that combine functionality and beauty.
Customer Service: Providing value that makes customers want to buy from us again
BONAVENTURA's standard for service is "whether customers want to choose us again." To that end, we provide comprehensive after-sales service, including a lifetime warranty, and strive to provide honest, courteous service that does not rely on manuals. In addition, we create a space in our stores where you can experience the texture and scent of our products with all five senses, and our online store provides personal shopping support from brand advisors, so that you can enjoy a luxurious shopping experience no matter where you are.
Operations: Pursuing efficient operations with a select few
BONAVENTURA does not simply pursue sales and profits, but prioritizes providing customers with truly valuable products at a fair price. To that end, we utilize the latest technologies such as AI to build efficient operations that eliminate waste. With a select few organizational structure, we will continue to be a brand that gains customer trust through the value of the products themselves, not through flashy advertising.
