Regarding deliveries/inquiries during Golden Week

Thank you for using the official Bonaventura online shop.
We would like to inform you about the shipping of ordered items and inquiries during the Golden Week period.

【About shipping】

We will be accepting orders as usual during the Golden Week period (April 29th to May 6th, 2025). Due to expected congestion, your package may not arrive as specified. We appreciate your understanding.

【About inquiries】

BONAVENTURA customer support will be closed for inquiries, phone calls, LINE support, and LINE gift support during the following period.

Closed period

・April 29th (Tuesday), May 3rd (Saturday) to May 6th (Tuesday)

All services will resume from May 7th (Wednesday).
*Chat customer service will be open as usual during the Golden Week period (April 29th to May 6th).

We will respond to inquiries in order after the holidays, but it may take longer than usual.
We appreciate your understanding.

Each shop, such as the official Amazon shop, Rakuten Fashion, and ZOZOTOWN, has different shipping settings, so please check with the shop.